Returns/Exchanges

All Orders

If you want to cancel your order, send an email to [email protected] with the order number before the item ships. No restocking fee will be charged if you cancel before the order ships.

Domestic Orders (US)

• Returns/exchanges are accepted 30 days from order date.
• Buyer pays return shipping. If returning physical merchandise (e.g. keychains) I will provide a return label. The cost of the return label will be deducted from the refund.
  
• If returns arrive damaged, I will charge a 20% restocking fee. The fee will be deducted from the refund.
• If product(s) arrive damaged, preserve all packaging and send pictures of the packaging and product(s) to [email protected]. The situation will be handled on a case-by-case basis.
• If product(s) are not received and you did not pay for tracking, I will issue store credit for the order's value. Shipping costs will not be refunded.
• If product(s) are not received and you did pay for tracking, I will either issue store credit for the order's value + shipping, or send a replacement (with tracking) free of charge.

International Orders (Canada/Everywhere Else)

• Returns/exchanges are accepted 60 days from order date.
• Buyer pays return shipping. If returning physical merchandise (e.g. keychains) I will provide a return label. The cost of the return label will be deducted from the refund.
• If returns arrive damaged, I will charge a 20% restocking fee. The fee will be deducted from the refund.
• If product(s) arrive damaged, preserve all packaging and send pictures of the packaging and product(s) to [email protected]. The situation will be handled on a case-by-case basis.
• If product(s) are not received and your country does not have door-to-door tracking, I will issue store credit for the order's value. Shipping costs will not be refunded.
• If product(s) are not received and your country has door-to-door tracking, I will either issue store credit for the order's value + shipping, or send a replacement (with tracking) free of charge.